Refund policy

Thank you for supporting RJ’s Naturals, LLC.

Because our natural skincare and home products are handcrafted in small batches using high-quality botanical ingredients, we take great pride in the purity and standard of every item we ship. If you experience an issue with your order or are dissatisfied with your purchase, we are here to work with you to make it right.

30-Day Guarantee & Return Window

We offer a 30-day return policy from the date your package is delivered.

To be eligible for a standard return and full refund:

  • Items must be unopened, unused, and in their original packaging.

  • Outer safety seals or shrink seals (where applicable) must remain intact.

  • Proof of purchase or order number is required.

Due to strict hygiene, cosmetic safety, and product integrity standards, we cannot accept returns on personal care items or home formulas that have been opened or used, unless the product arrived damaged or defective.

How to Request a Return or Resolution

To start a return, you can contact us at rjsnaturals@gmail.com. Please note that returns will need to be sent to the address given to you in our reply email.

  1. Email Us: Send your return request with your Order Number and the item(s) you wish to return.

  2. Review: Our team will review your request within 1–2 business days and provide next steps along with the return address.

  3. Ship the Item: Items sent back to us without first requesting a return will not be accepted.

Note on Return Shipping: Unless an item arrived damaged, defective, or was shipped incorrectly by us, customers are responsible for return shipping costs. Original shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items

We carefully inspect and pack every shipment, but transit issues happen. If your order arrives damaged, leaking, broken, or incorrect:

  • Please contact us at rjsnaturals@gmail.com within 7 days of delivery with photos of the damaged bottle, jar, pouch, or outer packaging.

  • We will promptly ship a free replacement or process a full refund for the affected items (including original shipping charges).

Allergic Reactions or Product Concerns

Your comfort and satisfaction are paramount to us. If you experience an unexpected reaction or have a genuine quality issue with an opened product, please stop using it immediately and contact us at rjsnaturals@gmail.com with details. We handle these situations on a case-by-case basis with store credit, replacements, or refunds.

Exceptions & Non-Returnable Items

For safety and health reasons, the following items are final sale:

  • Opened personal care, body care, or home cleaning concentrates

  • Clearance, final sale, or promotional sample items

  • Digital or physical Gift Cards

Refund Processing

Once your returned package is received and inspected, we will notify you via email regarding your refund status.

  • Approved Refunds: Refunds are automatically credited back to your original payment method within 5 to 10 business days.

  • Processing Delays: Depending on your financial institution, it may take additional time for your bank or credit card company to post the funds to your account.

  • Missing Refunds: If you haven't received your refund after 10 business days from approval, please reach out to us at rjsnaturals@gmail.com.